Operations Directors at Chick-fil-A federal way are responsible for the day to day management of team member performance and customer needs, the development and implementation of systems, and focused attention on improved and sustained restaurant performance.


  • Completing weekly labor schedule according to restaurant labor cost goals

  • Managing team member performance and staffing needs

  • Reviewing of reports and restaurant metrics

  • Ensuring operational checklists are up to date and completed on a daily, weekly, and monthly basis

  • Ensuring all department equipment and restaurant assets and in good working order

  • Director meetings with the Chick-fil-A franchisee

  • Responsibility for quarterly goal setting and subsequent outcomes

  • Communicating priorities, vision, goals, etc. to restaurant team members


  • Ability to work in a fast-paced environment

  • Strong people skills with a desire to serve team members

  • Strong commitment to superior customer service

  • Ability to manage team member behavioral and performance issues

  • Strong knowledge of computer and internet based software and hardware

  • Full-time availability

  • Ability to work in a team environment with shared ownership and responsibility

  • History of people management or restaurant management preferred

  • 4-year college degree preferred  

  • State of Washington Food Handlers card

  • Commitment to continued leadership development personally and professionally

  • ServSafe Food Protection Manager certified

  • Detail oriented

  • Develop Team Members both personally and professionally

  • Manage business metrics related to productivity and profitability


  • $21/hr with overtime available

  • Paid vacation

  • Heavily subsidized single person and family health insurance plans available

  • Monthly cell phone stipend

  • Subsidized term life insurance policy

  • Meal allowance

  • College scholarship opportunities